Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Response Guarantee

  • Each ticket that you send to our tech assistance team will be replied to in less than 60 minutes. All common problems shall be resolved as quickly as possible. Nevertheless, if the support question you have sent us requires the help of a trained admin technician, we will forward the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Professional Technical Support Service

  • We give you around the clock tech help through a turbo–fast ticket solution built into your Control Panel. You can easily e mail us at any time about any of the packages that come installed in advance on your virtual server, this includes the chosen OS, the server management panel and our in–house made Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • Each section of the Control Panel that comes free with your VPS has an inbuilt article base. You can find a collection of detailed how to posts and a group of step–by–step video courses that show all the essential site management jobs. You can view them by pressing the Help or Video buttons in the top right part of each Control Panel section.