A One–Hour Support Ticket Response Time Guarantee
All your assistance requests will be replied to within maximum sixty minutes after the trouble ticket or e–mail is received. If your case needs further assistance from a sysadmin, we’ll direct the support ticket or the e–mail to the person in charge and we will leave a note to let you know that more time will be required for finding the best solution. If you order our Managed Services package, all of the server management tasks included there will be performed whenever you prefer.
A First–Class Help Desk Support Service
Our technical support team will be online for you 24x7 if you require assistance while working with the Control Panel or with any of the apps that we have preinstalled for you on the server. And if you require help handling all the day–to–day admin tasks on your dedicated web hosting server, you can take a glimpse at our Managed Services package, which includes backup hard disk storage space, weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Section
Our Control Panel is pre–installed for each dedicated web hosting plan. Among its characteristics is a rather useful integrated knowledge base that will guide you step by step on all the actions that you can carry out. The majority of educational articles have video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You will find the instructional articles and the video tutorials in the upper right corner of each Control Panel section.