A 99.9% Server Uptime
We have built our cloud hosting system using reliable hardware and significantly tweaked software. Our sysadmins have installed a customized version of Security–Enhanced Linux on our web hosting servers in order to ensure the highest level of protection and dependability. We have added a number of denial–of–service protection units together with very powerful firewall software to make sure our internal network is invincible and secure.
All our cloud hosting plans packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also set up our very own internal network in each one of our datacenters. Everything is based on top–drawer hardware furnished by Juniper. What’s more, on every single router, we have put a firewall with a complex set of rules in an attempt to sift all shady requests.
In this way, in each of our datacenters – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to lower all possible risks with our cloud hosting packages and despite the fact that our company provides outstanding client support, there are times when the client is simply not happy with what we are offering. Or he has to migrate to a more powerful hosting service, such as a VPS server or a dedicated server.
This is why we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not completely happy, we will give you your money back.
24/7 Technical Support
We have conscientiously picked each member of our 24x7 support team to ensure that we can offer the best possible customer support service that you can get. Each one of our tech support engineers has many years of experience working with web hosting accounts behind his back, therefore they know what they are doing. What’s more, they are at your disposal 24x7x365 – you can call them whenever you want and they’ll respond back to you as fast as possible.
Their average support ticket response time is well under 20 minutes, whereas with many other hosting suppliers you are forced to wait around for days. And we offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be responded to within an hour.