The support that you can receive from your cloud hosting company is really important, regardless if you have pre-sales questions and you're not a client yet, or you have a technical issue with an active account. Prompt and accurate info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine web hosting provider not from some reseller. If you purchase a hosting account through a company that does not own its servers and it can't access them right away, it is quite possible that you'll wait for a few days in order to receive an answer to any kind of question, thus your web sites may remain offline for a long time. In comparison, a supplier which provides numerous options for communication and has a support team available at any time will assist you to right away and help you decrease or fully avoid any downtime and possible losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance promptly, so our cloud hosting services feature 24/7 support as well as various options for contact. If you don't have an account yet, you can give us a call or use our live chat and chat with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up ordering a service which you cannot use. If you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further investigation. Unlike the vast majority of providers out there, we respond to all tickets within an hour, so you will not have to wait for a whole day. Our support services are available twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you're able to benefit from our 24/7 support services even on official holidays. All of your websites will be available all the time and so will we. With quite a few connection options, you can pick the optimal way to contact us and inquire about our solutions if you do not have an account yet, or get assistance in case you are already our customer. You will be able to phone us, have a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature a one-hour reply time warranty, though it rarely takes more than 20 mins to receive assistance no matter the complexity of the trouble. Using our customer and technical support services, we will be available for you whenever you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through us, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local phone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. If you are an existing customer and you're looking for help with a technical issue which requires longer time to analyze or resolve, you can open a support ticket through your billing account or you can send an email and we will take care of the problem and send you a response within the hour. The response time is guaranteed 24/7, which includes holidays and weekends, still for the majority of issues it takes a maximum of 30 mins to get assistance. Our support service covers your VPS plus all of the pre-installed software it features, so in case you'd like to have help with third-party apps, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will take advantage of lightning-fast support when you obtain a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, as a result any time you open a support ticket from your billing account or you send an e-mail message related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the better option when the issue in question needs longer time to be solved or in case it needs to be given to our admins, as it's far more convenient to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to phone us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.