Though this is not the most importantfactor in order to recognize a reliable cloud hosting company from a bad one or a reseller from an actual provider, having the option to call and talk to a live person is an indicator that you are not using the services of a one-person firm and that you will be able to get in touch with somebody every time you're looking for assistance. The phone support for web hosting services may range from general to experienced, which means that the issues that can be resolved with a phone call vary depending on the provider. Generally, these issues are more basic and include billing or 1st level tech issues since more complex issues usually require a support ticket where both you and the system administrators can track what is going on with a given situation. Nevertheless, the option to call your provider can save you lots of time and efforts for the multitude of small things that may eventually appear at the time you manage your web hosting account.
Phone Support in Cloud Hosting
Because we have live phone support 14 hours a day, you'll be able to contact us and speak with one of our customer support agents to get more info about any of the cloud hosting plans that we supply and make sure that our servers meet the system requirements for your websites prior to purchasing anything. For your benefit, we now have telephone numbers on 3 continents and you will be able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already an existing customer, you'll be able to call us about general and billing issues, and about some tech matters. If the trouble is strictly technical or it requires longer time to analyze, you'll have to go through our ticketing system, which will allow both you and our tech support crew to track the information provided by each side.
Phone Support in Semi-dedicated Servers
Any time you want more details about the semi-dedicated hosting plans that we supply, you are able to call any of the three support phone lines that we have across the globe - in the U.S.A., Great Britain and Australia. In this way, you'll be able to check in advance whether our services will be suitable for your websites. In case you are already our customer and you own a semi-dedicated account, you're able to reach us on the phone for fourteen hours daily about any kind of billing or common questions. For entirely tech troubles you'll have to employ our ticketing system and contact our tech support as someissues just require extra time to be dealt with, but we can assist you over the phone with quite a few minor tech problems as well, saving you time and efforts.