Should you ever experience a problem with your site and be incapable of fixing it on your own, ask the hosting company’s help desk team to assist you to bring the site back online. A timely resolution would be best, but many hosting companies respond within twenty four hours and even more, particularly if you are working with a hosting reseller. Even if the problem can be swiftly resolved, your website may not work satisfactorily or may not be available at all for a lengthy period of time, so you may lose potential customers since it’s extremely unlikely that anybody would be inclined to revisit a faulty website. For this reason, you have to make certain not only that you can get in touch with your hosting provider, but also that they can respond and help you in a timely manner. If an app update doesn’t go as planned or if you erase something accidentally, for instance, the website should be fixed quickly in order to prevent extended downtime.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting around for hours and hours, or even all day, to get an answer to a client support ticket or an e-mail. Regardless of when you contact us, we will respond to you within no more than sixty minutes with any sales or technical queries you might have. In reality, our actual reaction time hardly ever exceeds twenty to thirty minutes. As we’re at your service 24 hours a day, 7 days a week, 365 days a year, you’ll always receive assistance in a well-timed fashion and we understand just how vital that is in the online age. Soon after you contact us, we’ll respond to your questions. If you run into any technical difficulty, we will tackle it on your behalf, or we will give you all the necessary information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we are aware of precisely how critical it is to get quick support, we promise that you will never need to wait for more than an hour to obtain an answer to any ticket that you send through your semi-dedicated server CP. The fact is, you’ll rarely have to wait around for more than twenty-thirty minutes and this applies to any enquiry irrespective of its nature – billing, technical or general. Moreover, our tech and client support team is on duty 7 days a week, which is the reason why even if you submit a ticket during legal holidays, you will always get a blazing-fast reply, which will contain the answer to a question, the solution to an obstacle or the info necessary to sort out an issue yourself – if there is something that you have to do on your end. With us, you’ll never need to spend a day hanging around waiting for a reply like you would with plenty of other providers.