A live chat is one of the channels of communication supplied by some website hosting suppliers as a part of their support service. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is faster in comparison to a support ticket and it will make it much more unlikely to misspell or misunderstand anything compared to a telephone call with an agent. What's more, when the problem that you experience needs some time to be examined and resolved, you are able to do something else in the meantime rather than just waiting, as you would have to do when you call. Also, you can employ a live chat assistance service free of charge provided that you have Internet accessibility even when your hosting supplier is located in a different country and they don't have a local phone number that you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all of the cloud hosting plans that we offer and we're able to assist you with almost everything live. If you do not have an account with us yet, we'll provide you with more details about the packages in order to help you to select the most suitable package. In case you are a current customer, we can help you with any billing or general matter plus with various common technical troubles, such as an e-mail address installation in a desktop e-mail client. If you are unable to phone us for some reason or you're in some country where we do not have a local phone number, the live chat will be the best way to get in touch with us. Certainly, some situations need additional time to examine and test, which means that you'll have to open a support ticket to our technicians, still, we can save you time and assist you with many issues on the chat.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all of our potential and current customers. In case you're searching for a new web hosting account, you're able to chat in real time to one of our representatives and receive more information about our semi-dedicated hosting plans so as to choose the optimal package for your websites. If you already have an account with us, we will support you in a very timely manner with general, billing and 1st level technicalissues. Though in certain cases you may have to open a support ticket as there are things that cannot be resolved through a live chat, we'll be able to help you with various basic tasks, for example setting up an e-mail account in an email client or redirecting one domain to another. As a result, you will receive prompt assistance and you will save many hours.