A ticketing system is the most popular medium of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the quickest way to deal with an issue that requires a certain period of time to investigate or that needs to be forwarded to a system administrator. Thus, all responses provided by either party will be stored in the very same location in the event that somebody else needs to work on the problem in question and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which means that you’ll need to sign in and out of no less than 2 accounts in order to complete some task or to reach the company’s support staff. In case you desire to manage a number of domain names and each one of them is hosted in its very own account, you’ll have to use even more accounts at the same time. Moreover, it can take a considerable period of time for the hosting provider to respond to your ticket requests.