A ticketing system is the most popular medium of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the quickest way to deal with an issue that requires a certain period of time to investigate or that needs to be forwarded to a system administrator. Thus, all responses provided by either party will be stored in the very same location in the event that somebody else needs to work on the problem in question and the info in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which means that you’ll need to sign in and out of no less than 2 accounts in order to complete some task or to reach the company’s support staff. In case you desire to manage a number of domain names and each one of them is hosted in its very own account, you’ll have to use even more accounts at the same time. Moreover, it can take a considerable period of time for the hosting provider to respond to your ticket requests.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our cloud hosting plans is not separate from the hosting account. It is an integral part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it at any particular time with just several clicks of the mouse, without signing out of your web hosting account. The ticketing system includes a quick-search field, so you can trace de facto any support ticket that you’ve submitted in the past, if you need it. Besides, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to handle a specific issue before you actually submit a ticket. The response time is maximum sixty minutes, which goes to say that you can obtain quick assistance whenever you need one and in case our customer care team suggests that you should do something inside your hosting account, you can do it immediately without the need to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with our company and you wish to touch base with our help desk support team representatives, you will be able to send a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a completely different support platform as you will need to do with most hosting providers on the marketplace. Our integrated ticketing system will enable you to send a new ticket without any efforts and to browse through older tickets using an intelligent search box. Also, you will be able to have a look at the relevant knowledge base articles that our system will offer you in accordance with the problem category that you pick for your new ticket. You can do all the abovementioned things without logging out of your Hepsia Control Panel at any moment, which goes to say that if you stumble upon any complication or have a query, you can get in touch with our technicians and solve the issue at hand in no more than 60 minutes via one support platform.